Ojewellery Lizard Brooch Marcasite Garnet Sterling Silver Velvet Pouch Gift Bag

Fast and Free

Royal Mail Guidance Notes on what to do to receive your parcel if your parcel wont fit through the letter box

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the current well publicised health concern. From experience, we know that these types of conditions don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.

Signing for and receiving items

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to Special Delivery Guaranteed, Tracked 24/48 with Signature and Signed For services.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. We will then step aside to a safe distance while you retrieve it. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf.

About Ojewellery

Trading as a jewellery retailer on eBay since 2016, Ojewellery has gone from strength to strength expanding in 2018 to warehousing with the support of a fantastic dispatch team providing reliable same day dispatch every working day of the year.
All jewellery in the Ojewellery eBay store is carefully inspected, photographed inhouse, weighed, dimensioned and a full detail listing is produced. All before being made available for sale. Once listed, items are carefully wrapped and secure stored in our warehouse ready for rapid dispatch.  We go to great efforts to ensure that every item you receive meets your expectations.
We sell using Buy It Now to keep pricing simple.
Dedicated to providing exemplary customer service, you can rest assured that, from the online support team through to the pickers on the warehouse floor, your order will be handled with care and looked after every step of the way.
As a conscientious company we are aware of the moral and ethical issues that surround the manufacture of jewellery products using precious metals.  We therefore make every effort to ensure that all our suppliers operate to similar standards and where  practical are able to trace raw materials back to their origin.